30 permanent and contract hires across Change, Product and Delivery over two years.
Situation
BCA was undertaking a major transformation of its UK vehicle remarketing business, moving from a predominantly physical auction model towards a fully digital marketplace.
The transformation fundamentally changed how thousands of professional buyers interacted with BCA, with technology increasingly supporting the entire customer journey – from searching and viewing vehicles through to bidding, purchasing, payment and collection.
As the business accelerated its digital strategy, it created significant demand for additional transformation, product and delivery capability across multiple programmes and workstreams.
Task
djr was engaged to help BCA build the multidisciplinary capability required to support this period of transformation.
The requirement extended beyond traditional Project Management and Business Analysis. BCA needed people capable of defining requirements, shaping products, managing complex workstreams, coordinating change and turning strategic objectives into deliverable outcomes.
Our support spanned both permanent and contract hiring across:
- Project & Programme Management
- Business Analysis
- Product Ownership
- Change & Transformation
- Technology Delivery
The objective was clear:
Give BCA access to the right transformation capability, exactly when the business needed it.
Action
We worked closely with BCA’s technology and transformation leadership to understand its roadmap, individual programmes and the capability required across different stages of delivery.
We built dedicated permanent and contract talent pipelines across Change, Product and Delivery, enabling us to respond quickly as new requirements emerged.
Rather than treating each role as an isolated requirement, we developed an understanding of BCA’s wider transformation agenda and the people required to move initiatives from definition through to delivery and adoption.
Over the course of the relationship, djr made 30 permanent and contract placements, providing additional specialist capability across multiple transformation workstreams.
Result
Over approximately two years, djr delivered 30 permanent and contract hires across Change, Product and Delivery, supporting BCA through a period of significant business and technology transformation.
During this period, BCA transformed its UK remarketing model from 37% to 100% online vehicle sales, alongside continued investment in the digital platforms and customer journeys supporting its marketplace.
Our blended permanent and contract model gave BCA the flexibility to add specialist capability quickly while continuing to strengthen its internal teams for the longer term.
The relationship developed beyond individual hiring requirements into a broader talent partnership supporting BCA as its transformation agenda evolved.
- 30 hires. Two years. From physical to digital.
- Permanent + Contract
- Change + Product + Delivery
- Multiple transformation workstreams
- 37% to 100% digital vehicle sales
Transformation isn’t one project, one system or one team.
It’s having the right capability to keep the whole thing moving.
we are djr 🔵⚪
